Someone else may have other suggestions, but the first thing to do is contact Spectrum. It is more likely an issue with the app itself, rather than with your phone or iOS.
This is the Spectrum channel error code, which means the channel is not available at the time you are trying to access it or is unable to complete the request. The basic troubleshooting steps for this are to wait for a few minutes, then restart the Spectrum channel and try again.
Reboot your receiver by unplugging the power cord and allow at least 60 seconds before plugging it back in. Allow at least 20 minutes for the receiver to fully recover and turn it back on. Recommended steps: Check your Time Display settings under Preferences in Settings & Support.
Have you installed all updates for your device's operating system? Try restarting your laptop or turning off your device and waiting 60 seconds before turning it back on. If you're using the Spectrum TV app and turning off your device didn't help, uninstall and reinstall the app.
Try turning WiFi OFF, and then back ON. This will help resolve most WiFi issues. Ensure WiFi is enabled and that you have a strong WiFi signal. Make sure you're in range of the WiFi network to which you're trying to connect.
The 999 error is a kind of generic error for our Spectrum TV app. Usually it winds up being an authentication issue, so if you reboot the modem and router, that should correct the error.
That error is typically shown on an Apple TV, when there is an outage, or when a service is unavailable. Try quitting the app - if an app is involved - and restarting your device.
Have you installed all updates for your device's operating system? Try restarting your laptop or turning off your device and waiting 60 seconds before turning it back on. If you're using the Spectrum TV app and turning off your device didn't help, uninstall and reinstall the app.
Try the following steps to help solve many minor DVR issues: Make sure your equipment (TV and cable) is properly connected and powered on. Make sure the coax cable is connected to the outlet. Remove any objects around your receiver to allow proper ventilation.
Restarting your equipment solves most problems, whether you have a slow connection or no connection at all. To restart your equipment online: Sign in. Select the Services tab and then the Internet sub tab.
Most problems can be resolved by sending a refresh signal to your Spectrum Receiver. You can also try to reboot your receiver by unplugging the power cord and allowing at least 60 seconds before plugging it back in.
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